News

Update on issues reported for KS0 Ultra, KS5M/L

07
Jul

I. Web display issues on KS0 Ultra

    Dear Customer,
    We are aware of the web display issues some customers are experiencing with their KS0 Ultra machines. While our technical team is working on a new firmware update to permanently resolve this problem, we recommend the following temporary solution:
    Temporary Solution: Change IP Mode to Static IP

    1.Access IP Settings:

      • Go to the IP Settings page.
      • Under IP configuration, change the Protocol to “Static”.

      2. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Not Empty:

        • Directly enter a new static IP in the IP field and save.

        3. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Empty:

          • Retrieve these details from another functioning machine (such as another KS0, KS0PRO, etc.).
          • Copy the information into the respective fields.
          • Enter a new static IP (ensure it does not conflict with other devices; temporarily turning off other machines can help) and save.

          4. Ignore Any Errors on Reboot:

            • The machine may show an error upon reboot; you can ignore this.
            • The machine should now reboot with the static IP settings saved.

            5. Verify WEB Interface Functionality:

              • After the machine reboots, check if the web interface is displaying correctly.
              • If it is, change the IP settings back to DHCP.
              • The machine should now operate in DHCP mode with the web interface displaying correctly.

              II. KS5M/L fans, PSU and control board

              Although the May and June batches of KS5L machines are of the same model, the fans and control boards are not common due to different batches, and the procedures are also different. We do not recommend to replace the fans and control board of the June batch on the May batch of machines.

              The power supply and fans of KS5M and KS5L are common, but the control boards are not common.

              The chips of KS5M and KS5L of the same model, batch, and same board are not common, and of course, chips of different models are not common. After random replacement, it is possible that the machine cannot work properly on site, or abnormalities occur after working normally for a period of time. Please do not disassemble and assemble at will.

                Our technical team is actively working on developing a new firmware to permanently fix this issue. We appreciate your patience and understanding in the meantime.
                Thank you for your cooperation.
                Best regards,